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TERMS & CONDITIONS

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TERMS & CONDITIONS

Terms and Conditions

Our commitment to our clients

• All treatments provided by On-Site-Massage & Therapies last for the specified duration purchased. i.e. a 10 minute treatment or 20 minute treatment.

• All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment

• Treatments will only be conducted if the therapist deems the treatment safe for the client to receive

• GP/Consultant permission may be required before treatments can be provided.

On-Site-Massage & Therapies has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.

• Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client

• If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address

• All invoices must be paid within 7 days of issue date

    Cancellation Policy

• A booking is confirmed once  On-Site-Massage & Therapies and the client have both agreed a date, time, duration and location for a treatment.

• If a cancellation is made more than 24 hours before a treatment, the client will not be charged.

• If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £40 for each hour cancelled.

• This cancellation fee may be waived at  discretion of On-Site-Massage & Therapies
 
• The cancellation fee must be paid within 7 days of the cancellation.

On-Site-Massage & Therapies has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be     provided.        

On-Site-Massage & Therapies has the right to cancel a treatment without notice if the client is intoxicated or inebriated.

•  On-Site-Massage & Therapies to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.

On-Site-Massage & Therapies has the right to cancel without notice if the therapist is unwell.

   

    Payment

On-Site-Massage & Therapies accepts payment in cash, by cheque, bank transfer or paypal.

• Invoices will be sent to clients who do not pay for, or who cancel, treatments.

• Invoices must be paid within 7 days of the issue date.

    Privacy

• Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or       guardian.

• Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.

• Consultation Forms and treatment notes will be kept on file, securely by Buntingford Therapies.

• All clients must complete a consultation form prior to receiving treatments.

• By signing the consultation form, clients are giving Buntingford Therapies permission to hold records and data about them.

• Personal information will not be shared with any third parties.

     Young Clients

• Clients under the age of 18 must be accompanied by an adult.

• The adult must give permission for the treatment to be performed.

• The adult must co-sign the client’s consultation form.

• The adult must be present in the room throughout the treatment.

    Complaints Procedure

• If a client wishes to make a complaint about On-Site-Massage & Therapies this must be emailed to the address specified at www.buntingfordtherapies.com

• Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome            following the complaint 

• All complaints will be taken very seriously and a response will be provided within 28 days

   Insurance and Ethics

On-Site-Massage & Therapies is registered with CTha

On-Site-Massage & Therapies abides by the code of ethics provided by CThA

On-Site-Massage & Therapies is fully insured by Holistic Insurance Services